Frequently asked questions

A reduced €500 pre-authorisation (Silver and new customers), €300 for Gold members, €0 for Platinum members — never charged, released within 7 days of return. Any damage is charged according to the contract's rate schedule.

You must be at least 21 years old and hold a category B licence valid for at least 2 years.

Yes. All our rates include unlimited mileage — drive anywhere in Guadeloupe.

Every rental includes comprehensive insurance and 24/7 assistance across the island.

Anywhere in Guadeloupe: to your hotel or villa, at Pôle Caraïbes airport (PTP), or free vehicle drop-off in Petit-Bourg (by appointment — key handover in person available as a paid option). Delivery fees vary by area — from free to €40 (Marie-Galante and La Désirade islands: on quote).

Pick-up in Petit-Bourg is free (7am–8pm). Elsewhere it ranges from €15 (nearby zone) to €40 (eastern Grande-Terre / leeward coast).

When booking, you pay a 30% deposit — by bank card (immediate secure payment) or by bank transfer (IBAN shown at confirmation). The balance is due no later than 3 days before departure (online from your account, or by transfer) — reminders are sent; without full payment by the deadline, the booking is automatically cancelled and the deposit is retained. Departure within 7 days or less: full payment by card at booking. The security deposit hold is taken before key handover (online from 72 hours before departure, or by card terminal at key handover).

Yes, from your account or by email. More than 30 days before pick-up: free cancellation, everything paid is refunded. Between 30 and 7 days: half the deposit — 15% of the rental amount — is retained. Less than 7 days, or no-show at the key handover: the 30% deposit is retained. Refunds are issued to the original payment method within 14 days at the latest. Free cancellation whatever the notice, on supporting evidence: bereavement, hospitalisation, flight cancelled or delayed by more than 24 hours, cyclone alert, official summons (clause 6.3 of the terms).

Your category B driving licence (front and back), a valid ID document (national ID card or passport) and a proof of address less than 3 months old. Everything is uploaded as photos from the app, before departure. The additional driver — free of charge — submits their licence the same way. A valid ID is also required at key handover.

Full to full. The vehicle is delivered with a full tank and must be returned full; otherwise the missing fuel is charged (clause 4 of the terms). Mileage remains unlimited on every plan.

A 59-minute grace period is allowed beyond the agreed return time, at no charge. Beyond that, every 24-hour period started is charged at the daily rate for the relevant season, with additional costs billed according to the contract's rate schedule. If you expect to be late, let us know straight away (clause 9 of the terms).

Yes, free of charge. The additional driver must meet the same conditions (21 years old, category B licence for 2 years).

From your first rental you become a Silver member. As you accumulate rental days over the year, you automatically move up to Gold (−5%) then Platinum (−10%). Discounts apply automatically.